The Palm Monorail is open to the public and offers residents & visitors of the Palm a leisurely and scenic voyage throughout all its landmark destinations. The Palm Monorail spans the trunk of the Palm Jumeirah and operates across four stations, connecting the Gateway station at the entry to the Palm, the Atlantis Aquaventure station at the other end of the island, as well as Golden Mile Station and the Nakheel Mall Station.

Originally inaugurated in 2009, the 5.45 km monorail line is the only public transportation system on the Palm Jumeirah and the most iconic way to explore all the wonders of the Palm. The Palm Monorail delivers best in class views of Dubai and customer experience for tourists and residents of Dubai. This convenient method of transportation offers an express journey to ease connectivity and link tourists, and the wider Palm community to unbeatable destinations.

Whether shopping at Nakheel Mall, experiencing the recently launched world largest Fountain at The Point, or checking in at The Atlantis, take the scenic route across the Palm’s many attractions in nine minutes - quicker than a car, taxi or bus. The Palm Monorail is open 7 days a week and runs at regular intervals from 9:00 am – 10:00 pm.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Monorail tickets
  
• Access to most advanced and fully automated monorail
  
• See almost the entire of Palm Jumeirah

Note: Please check Option wise inclusions for every product before booking

• All guests must have a valid ticket or e-ticket for travel and be ready to present it upon request.
• Tickets are non-transferable and should be kept safe, as lost or stolen tickets may not be reissued.
• Guests are required to comply with all safety instructions and directions from Palm Monorail staff at all times.
• Security checks, including bag inspections, may be conducted before entry or boarding.
• In case of emergencies, guests must follow evacuation procedures and staff directions promptly.
• Disruptive, abusive, or unsafe behavior is strictly prohibited.
• Palm Monorail reserves the right to refuse service to any guest acting inappropriately or endangering others.
•  Smoking, consumption of alcohol, and use of illegal substances are not allowed on trains or within station premises.
• Guests are encouraged to maintain good hygiene and, if required by health authorities, adhere to any social distancing or mask-wearing protocols.
• Guests requiring special assistance should contact staff in advance.
• Palm Monorail is not responsible for loss or damage to personal property during travel.
• Schedules and operations may change without prior notice due to operational needs or unforeseen circumstances.

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.
  

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.

• Children below 6 years & 1.10 meter height will be considered as child and entry will be FREE of cost.
• Children 6 years and above will be considered as adult and charged adult rate.
  

• Board the monorail and enjoy the ride
• As the monorail travels along the Palm Jumeirah, you will have the opportunity to see almost the entire Palm Jumeirah, a magnificent man-made island in the shape of a palm tree
• Admire the stunning views of the luxurious villas, resorts, and iconic landmarks along the palm-shaped island
• Capture memorable photos of the breathtaking scenery from the monorail
• Once you reach your desired destination or complete the monorail journey, disembark at the station