Dubai is a fun place as there are so many marvellous and exciting things to see and do in this wonderful city. Apart from going sightseeing, there are some wonderful beaches to visit, theme parks to spend your time at and even malls where you can spend your entire day without getting bored or tired. If you are a tourist, you may feel restricted to go for one place to another as you do not have your own vehicle. While there are ample of public transport in the city, you may find it convenient to travel to your preferred choice of location if your transfer arrangements are already taken care of. Here's where Rayna Tours comes into picture.

Rayna Tours can make arrangements for your transfer to your choice of location as per your convenience. If you want to visit the famous Atlantis, all you need to do is give us a call and book a vehicle by providing the date and time you plan to visit. We would send our vehicle along with a driver to your hotel at the exact time. Our representative would drop you at Atlantis and take you back to your hotel at the end of your tour. We guarantee that all our vehicles are fully air-conditioned and well-maintained too.

One thing you need to remember is that the transfers are on sharing basis. In other words, you will have to share the vehicle with other customers who are heading to Atlantis. However, we do make sure that your journey is as comfortable and hassle-free as possible.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Transfers in well maintained vehicle( As per the option selected)
• Please find below table for Pickup & Drop off timings:
  

Note: Please check Option wise inclusions for every option before booking

• Transfers will be available only on sharing basis.
  
• Sharing transfers is available only from Deira, Bur Dubai, SZR, Al Barsha.
  
• Child Age is 3 to 10 years. Under 3 years are free of charge.
• Children must always be accompanied by an Adult or a Guardian.
• The timing for shared transfers may vary depending on traffic conditions and your location.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

Please note : The waiting time for transfers is approximately 30 minutes

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Individuals under 3 years will be considered as infant and entry will be free of cost.
• Individuals aged from 3 to 10 years will be considered as child and charged child rate.
• Individuals above age 10 will be considered as an adult and charged adult rate.

• SIC Transfers in well maintained vehicle( As per the option selected)