• • Carry your voucher with you during the activity.
  • Customer Support (Call or WhatsApp): +971 52 506 4226 
  • Guests must sign a waiver form before the tour.
  • A life jacket is mandatory for all participants according to UAE rules and regulations.
  • No refund is provided for partly utilized services.
  • If the guest does not show up at the start time mentioned in the tour itinerary, the service provider reserves the right to charge a 100% no-show fee.
  • If you face any difficulty locating the venue or need assistance, call our team directly at +971 52 506 4226 

FAQs

General

Where does this experience take place? All rides start from Dubai Harbour, one of Dubai’s most striking waterfront destinations, with stunning views of the Arabian Gulf coastline.

How long are the rides? Jet Ski rides last about 30 or 60 minutes. 2 Seater Jet Car rides last about 20, 30 or 60 minutes.

How can I book online? Book through our secure platform: select your activity, duration and preferred date, enter your details and pay at checkout. Your booking is confirmed instantly.

Do I need prior experience? No prior experience is required. A full safety briefing is given before every ride.

Is safety gear included? Yes. All essential safety gear, including a life jacket, is provided.

Will a guide or instructor be with me? Yes. A trained team supervises the route throughout to ensure a safe and enjoyable ride.

What are the age and weight requirements? Jet Ski drivers must be 16+ and passengers 6+. Jet Car drivers must be 18+ with a valid ID. Weight limits apply to both vehicles, and an adult must always accompany children.

What is the best time of day to ride? Early mornings and evenings are ideal, as temperatures are milder and more pleasant.

Jet Ski

What is a jet ski? A jet ski is a powerful wave runner that lets you glide across the sea and take in waterfront views like never before.

Is jet skiing safe and suitable for everyone? Jet skiing is generally safe and suits adults and older children. Make sure you are in good health and meet all safety requirements.

What are the safety requirements for jet skiing? Follow the safety instructions, wear your life jacket throughout and abide by speed regulations.

Photo & Video Add-On

What is included in the package? 12 to 15 professionally edited photos and ready-to-share Instagram-style video reels of your ride.

Are the photos and videos social-media-friendly? Yes. The videos are professionally edited and formatted for Instagram Reels and Stories.

Will a dedicated team record my experience? Yes. A dedicated team captures your experience throughout the ride.

Does this affect my riding time? No. The team records your ride simultaneously, so your jet ski duration is not affected.

When will I receive my photos and videos? They are shared with you soon after your jet ski session.

Can I add the package on the day of my ride? Yes, you can add it before your ride time begins, subject to availability.

Is it suitable for couples and families? Absolutely. It is ideal for anyone who wants to treasure their jet ski experience.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Arrive 15 minutes before a jet ski session.
• Jet Ski: drivers must be at least 16 years old, and passengers at least 6 years old.
• Jet Car: drivers must be at least 18 years old and hold a valid ID.
• Each jet ski and jet car accommodates up to two riders, depending on weight limitations.
• Participants should be able to swim or tread water.
• Bring your own towels and swimwear.
• Familiarize yourself with the safety instructions for an enjoyable experience.
• Tour routes are subject to change based on weather and sea conditions.
• Safety instructions and life jackets are included.
• An adult must accompany children.

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Children under 6 will not be allowed for this activity due to safety reasons.
• Minimum age for passenger ride is 6 years
• Minimum age for driving is 16 years
• All individuals below the age of 18 years should be accompanied by adult at all times