• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Entry Ticket for Crocodile Park
• Access to over 250 crocodiles and other creatures
• Entry into the museum and aquarium
• Transfers (If option selected)

• Please carry valid ID proof/Passport along with you.
• Tickets can only be used once and are not subject to refund or exchange of any kind whatsoever.
• Lost, damaged or stolen Tickets cannot be replaced, refunded, or exchanged in any manner.
• Free admission for people of Determination on presenting a valid ID proof
• Baby Crocodile Encounter: Everyday at 11:30 am and 04:30 pm
  
• Crocodile Feeding Show: Friday, Saturday, Sunday at 04:00 pm
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

Crocodile Park - Summer Kids Go Free

• One child (ages 3–11) receives free admission with each paid adult ticket.
• Offer will be valid from 1st July 2025 till 31st August 2025.
• The offer is valid only on entry tickets and does not apply to F&B

• Issuance of a UAE visa is subject to approval by UAE Immigration Authorities. Rayna Tours does not guarantee visa approval.
• Visa fees are non-refundable once the application is submitted, irrespective of approval or rejection.
• Visa processing timelines are approximate and may vary due to immigration checks, holidays, or additional verification.
• Applicants must submit accurate and genuine documents. Any mismatch may result in rejection.
• Rayna Tours is not responsible for visa rejection, delay, or blacklisting due to previous overstays, absconding cases, or immigration violations.
• UAE Immigration may request additional documents or security deposits based on nationality or applicant profile.
• Approved visas must be used within the stated validity period and strictly for the approved duration of stay.
• Final entry approval at the airport is at the discretion of UAE Immigration.
• Any overstay fines, penalties, or legal consequences will be borne by the traveler.
• Visa rules, documentation, and fees are subject to change without prior notice as per UAE Immigration regulations.

• In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.

• Individuals under 3 years will be considered as infant and entry will be free of cost.
• Individuals aged from 3 to 10 years will be considered as child and charged child rate.
• Individuals above age 10 will be considered as an adult and charged adult rate.

• Visit the UAE’s first and one of the Middle East’s biggest crocodile parks. 
• Catch up with over 250 crocodiles, including the giant Nile crocodiles brought from different parts of the world, all thriving in a setting that takes after their original ecosystem. 
• Don’t just observe these fascinating creatures; get to know about their natural habitat and unique characteristics in detail with the experienced team and informative panels across the 20,000-square-meter facility. 
• Enjoy access to the African-themed aquarium with over 60 juvenile crocodiles and the museum, which travels you through time; besides exciting exhibits on the crocodile’s lifecycle, such as hatchlings, it sheds light on the crocodiles’ fascinating evolution and history.  
• Be part of the most immersive experiences as you admire crocodiles gracefully swim in the large basins (with waterfalls and climate-controlled waters), relax in the sandbanks, or savor delicious treats during the feeding session.