• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

NOTE: Please check Option wise inclusions for every product before booking

• It is mandatory to carry a valid ID proof or passport during your visit to Al-Ain Zoo.
• The entry ticket for Al Ain Zoo is valid for the selected date, and admission is allowed between specific timings, check their website for more insight .
• The Al Ain Zoo safari truck ticket is only valid for the chosen time slot, so please plan your visit accordingly.
• Please note that outside food or beverages are not permitted within the zoo premises.
• Visitors of Al Ain Zoo can enjoy a complimentary train tour, providing a delightful and informative experience.
• E-tickets are only valid for the reserved tour date and are subject to availability.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services
  

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.

• Individuals under 3 years will be considered as infant and entry will be free of cost.
• Individuals between age 3 to 12 will be considered as child and charged child rate.
• Individuals above age 12 will be considered as an adult and charged adult rate.

• Arrive at Al Ain Zoo and proceed to the entrance gate.
  
• Present your valid ID proof or passport for verification.
• Begin your exploration of Al Ain Zoo, immersing yourself in the diverse wildlife and natural beauty.
• Enjoy gaining insights into the various animal habitats and conservation efforts.
• Take a break and indulge in refreshments available at the zoo's food outlets.
• Resume your zoo visit, discovering a wide range of animal species and their habitats.
• Take a final stroll through the zoo, capturing memorable moments and admiring the picturesque surroundings.
• Conclude your visit to Al Ain Zoo, leaving with wonderful memories and a deeper appreciation for wildlife conservation.
  
  

Note: The above itinerary may vary based on individual preferences and ticket options chosen