Capture the magic of your Dubai adventure with the all-encompassing Photopass, now featuring an array of iconic attractions. From the awe-inspiring Burj Khalifa to the captivating Dubai Mall, the thrilling rides of Ski Dubai, the architectural marvel of the Dubai Frame, the aquatic wonders of Atlantis, the excitement of Legoland, Motiongate, IMG World of Adventure, and more – immortalize each moment with professionally captured snapshots. Tailor your memories with various package options, utilizing cutting-edge imaging technologies to ensure that your Dubai experiences, now spanning a multitude of attractions, are beautifully etched in time.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Immortalise your memories with a photo selection from the venue pictures clicked at photostops
• Receive an E copy and a printed picture as per the option booked

      NOTE: Please check Option wise inclusions for every product before booking

• Entry ticket to the attraction is not included in this ticket offer
• Please check option wise specifications for each offer before proceeding with the booking.
• The ticket is valid for one photo (Softcopy and Physical copy) . The size of the frame would depend on the option chosen.
• We recommend getting multiple pictures clicked at photostops of the attraction 
• DEI team will choose the best picture from the lot to offer to you.
• Guests are requested to visit DEI - Photo Pass counter located at the attraction premises.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.
  
• Photo pass can be validated at the following attractions:
  -Burj Khalifa - At The Top
  -Dubai Mall - Aquarium
  -Dubai Mall - Crocodile Aquarium
  -Dubai Mall - Underwater Zoo
  -Dubai Mall - Penguin
  -Ski Dubai
  -Atlantis - Aquaventure water park
  -Atlantis - Dolphin Bay
  -Atlantis - Lost Chambers
  -Atlantis - Sea Lion
  -Legoland Theme Park
  -Legoland Water Park
  -Motiongate
  -IMG world of adventure
  -Inside Burj Al Arab
  -Jumeirah - Wild Wadi
  -Sky View
  -Sky View Edge Walk
  -Sky View Console
  -The View At The Palm Jumeirah

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Our packages cater to all age groups.
• The cost remains the same for children, and adults.

• Begin your adventure by arriving at the captivating attraction.
• Wander through designated photo points to capture unforgettable moments against the backdrop of iconic landmarks.
• Conclude your tour and make your way toward the DEI counter for the next steps.
• Present the QR code received from us to the DEI counter for seamless processing.
• Let our expert team guide you in transforming your Dubai memories into timeless treasures.
  
• Experience the curated magic with Rayna, ensuring every moment is preserved and celebrated.
• Leave with a heart full of joy and a collection of happy memories that will last a lifetime.