Step into a one-of-a-kind concept that brings families together to create unforgettable memories through play in exclusive galleries like Toshi's Nets (less than 10 in the world), Future Park (the only one in the Middle East), Water Gallery (with splashing fun!), Air Gallery (featuring STEAM-inspired exhibits), and more. Kids and adults alike will enjoy endless fun with activities that spark creativity, curiosity, and exploration for all ages. And when hunger strikes, La Petite Treehouse Cafe is ready with nutritious snacks and treats.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Admission ticket for a 2-hour visit to the permanent galleries for 1 child and 1 adult.
• An additional admission ticket is to be bought for an extra adult.
  

• Tickets are valid for 2 hours only for the purchased timed session. Please arrive on time to maximize your visit.
• Late arrivals may miss out on the full 2-hour experience.
• ID proof is mandatory for each individual guest at the time of arrival.
• Children must be accompanied by an adult, and adults must be with a child to enter.
• The Toddler's Gallery is designed for kids aged 23 months and below, offering a safe environment. You can purchase toddler tickets directly at OliOli. 
  
• Please bring socks for shoe-free zones.
• Kindly bring a change of clothes for kids for water activities
• We request all guests to dress modestly, in line with UAE customs.
• Elevator and wheelchair-accessible facilities provided. Baby changing stations and nursing rooms are available.
• Animals are not allowed for hygiene and safety reasons.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Infants (0-11 months): Infants enter free of charge. Accompanying adults must purchase an adult ticket.
• Children (2-16 years): Children are eligible for one complimentary adult entry per Child ticket. Extra accompanying adult should purchase an adult ticket.
• Height Requirement for Toshi’s Nets: Children must be a minimum height of 0.90m and a maximum height of 1.5m to enter Toshi’s Nets.
• Toddlers (12-23 months): Toddlers tickets can be bought at the venue directly.

• Enter the museum's indoor playground for interactive fun.
• Discover permanent galleries like Toshi’s Nets, Air Gallery & Water Gallery, each with unique exhibits.
• Benefit from input from 35 experts in art, education, and psychology.
• Watch kids explore creatively in specially designed spaces.
• Relax at the museum's cafe for snacks and drinks.