The Marhaba service at Dubai International Airport offers travelers a premium and hassle-free experience from arrival to departure. With dedicated representatives meeting guests upon arrival and departure, fast track lanes for immigration and security, and optional access to luxurious lounges, Marhaba ensures a seamless journey. Whether assisting with baggage, guiding through transfers, or providing relaxation in exclusive lounges, Marhaba elevates the airport experience, making travel smoother and more enjoyable.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Bronze Meet & Greet key services include
  
• Meet and greet before immigration for groups of 5 to 8 people.
• Fast-track through immigration and security.
• An escort right to the meeting point in the arrivals hall.

• Silver Meet & Greet key services include
  
• Meet and greet on arrival in the terminal for groups of 2 to 3 people.
• Fast-track through immigration and security.
• An escort right to the meeting point in the arrivals hall Hand baggage trolleys on request.
• Porter service from baggage reclaim.

• Gold Meet & Greet key services include
  
• Exclusive one-to-one service.
• Meet and greet on arrival at the terminal.
• Fast-track through immigration and security.
• An escort right to the meeting point in the arrivals hall Hand baggage trolleys on request.
• Porter service from baggage reclaims and Departure Lounge access for your return flight from Dubai.

Note: Please check Option wise inclusions for every product before booking

• Carry a valid ID or passport with you.
• Terminal 1: the Marhaba counter is in area A.
• Terminal 2: the counter is in the departure area before check-in.
• Terminal 3: the counter is in the departure area before check-in, near entrance gates 1 and 2.
• Al Maktoum (DWC): the counter is in the departure area.
• Bronze and Silver Meet and Greet are shared services, so you may be grouped with other passengers. Gold is exclusive and not on a sharing basis.
• A hand baggage trolley must be requested in advance, at the time of booking.
• Buggy transfer through the airport terminals is subject to availability and access.
• Service is subject to availability; if a booking cannot be confirmed, a refund will be processed.

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.

• Children under 2 years will be considered as infant and entry will be free of cost.
• Children between age 2 to 12 will be considered as child and charged child rate.
• Children above age 12 will be considered as an adult and charged adult rate.

• As you disembark from your flight, a Marhaba representative will meet you at the aircraft gate or at the designated meeting point in the terminal.
• The representative will assist you with immigration procedures by guiding you through the fast track lane, bypassing the regular queues.
• If you have checked baggage, the representative can help you retrieve your bags and provide porter assistance if needed.
• Depending on your service package, you may have access to a Marhaba lounge where you can relax, enjoy refreshments, and make use of the facilities.