• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Enjoy a safe, thrilling ride aboard a highly advanced helicopter ride. (As per the selected option)
• Joined by an expert and friendly pilot/guide.

Falcon Pearl Helicopter Tour - 12 minute ride

• The Palm Jumeirah Island
• Burj Khalifa
• See Aquaventure Water Park
• Burj Al Arab
• Jumeirah Beach coastline
• The World Islands from its south pole.

Falcon Fun Helicopter Tour - 15 minute ride

• The Palm Jumeirah Island
• Burj Khalifa
• See Aquaventure Water Park
• Burj Al Arab
• Jumeirah Beach coastline
• The World Islands from its south pole.

Falcon Iconic Helicopter Tour - 17 minute ride

• The Palm Jumeirah Island
• The Burj Al Arab hotel
• Dubai coastline
• Downtown Dubai
• Burj Khalifa
• The upcoming Lagoon Project

Falcon City circuit Helicopter Tour - 25 minute ride

• Historical Creek
• The World Island
• Burj Khalifa
• Skyscrapers of Sheikh Zayed Road
• Jumeirah Beach coastline
• Arabian Gulf
• Dropping off to see Dubai Internet City, Jebel Ali Race Course, Jumeirah Lake Towers and Dubai Marina.
• Note: Please check Option wise inclusions for every product before booking

• Guests are required to carry their original passport for the helicopter ride.
• Soft copies or photocopies will not be accepted.
• Failure to present the original passport will be treated as a No Show.
• All Passengers must be at the Heliport Site 45 minutes prior to scheduled flight time.
• Smoking, food and beverages are not allowed on helicopter flights.
• The weight limit is 110 kg per passenger per seat, those exceeding or nearing this must purchase an extra seat.
• The maximum total weight allowed per flight is 450 kg as per aircraft balance restrictions.
• Each Passenger’s weight will be checked prior to boarding to comply with the helicopter weight and balance regulations and restrictions.
   
• Passengers are recommended to dress in comfortable and light sportswear, Earrings and large pieces of jewels are not allowed onboard the aircraft.
• Tour routes may vary due to air traffic control stipulations or other operational or safety considerations.
• Insurance: Every passenger is insured in accordance with the local UAE Civil Aviation Authorization regulations.
• All flights are subject to weather and visibility conditions.
   
• Heart Patients, Physical disabilities due to impairment, Passenger has undergone major surgery recently, Pregnant women are not allowed for this activity.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

• A Dubai visa is issued solely at the discretion of UAE Immigration Authorities. So, Rayna Tours and Travels cannot guarantee that a visa application will be approved.
• Once your Dubai visa application is submitted, the visa fee is non-refundable, irrespective of it’s approved, rejected, or delayed.
• The processing duration provided is only an estimate. Visa processing may take longer due to UAE government holidays, or if additional documents are requested by UAE authorities.
• Applicants must submit a completely filled-out application with accurate information. Any errors, missing details, or misleading information may result in delays or even denial of a visa.
• UAE visa authorities may request additional information, security deposits documents during the processing of your visa to avoid delays or visa rejection.
• If a visa application is delayed or denied due to an applicant’s travel history like blacklisting or absconding cases, Rayna Tours and Travels should not be held responsible.
• Please note that approval of a Dubai does not guarantee entry into the country, as the final decision to enter the country at the port of entry is determined by immigration officials
• Travelers must bear any fines, penalties, or legal consequences due to overstay or violation of any visa rules.
• Dubai visa rules, documentation requirements, processing times, and fees may change without prior notice.

• In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.

Tickets are applicable as per the age criteria defined for each activity/event.

* Guests below the defined age limit must be accompanied by a paying adult.

* Valid ID proof may be required for age verification.

* Eligibility and participation rules may vary by activity/event.

* Please refer to the Important Information section for detailed policy and restrictions.

• Transfers ( If option is selected)
• Arrive at the designated helipad or meeting point.
• Complete the necessary check-in and safety procedures.
• Listen to a safety briefing from the pilot.
• Lift off in the helicopter and enjoy the thrill of flying above Dubai's skyline.
   
• Witness the majestic views of the city (As per your selected duration option)
• Return to the helipad after the tour.
• Disembark from the helicopter.
• Depart from the helipad and continue with your preferred plans in Dubai.