The Palm in Dubai offers an unforgettable experience to interact with dolphins. Whether you choose to swim, touch, or observe, Dolphin Bay provides a range of interactive programs suitable for all ages. Set in a picturesque location, visitors can enjoy the thrill of being in the water with these intelligent and playful creatures while learning about their conservation. With trained staff ensuring the well-being of the dolphins, Dolphin Bay promises a memorable and educational experiences The Atlantis Aquarium experiences also provide a unique and awe-inspiring journey into the wonders of the ocean, blending entertainment, education, and conservation in a captivating way.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Transfers (as per option selected) 
• Access to Marine experiences at Atlantis The Palm (as per option selected).
  
• Changing Rooms & Showers for use during the experience.
• Towels & Lockers – for your use during the experience.

      NOTE: Please check Option wise inclusions for every product before booking

• Please carry a valid Id/ Passport along with you during this tour
• Children below 12 years must be accompanied by an Adult.
• For Swim & Explore, the guest should be a confident swimmer

• Deep water experience are approx 5.5 meters deep.

• Transfers from Areas other than centrally located Dubai Hotels / Residence will be done on request with an additional surcharge.
• Please go through the product details for better understanding - click here
• For All Dolphin activities, guests are not allowed to wear a single accessory. Eg: watch earrings, or any such accessory which can hurt sea creatures at the time of experience.
• Guests are requested to arrive 30 minutes prior at the ticketing counter for the collection of wristbands. After the collection of wristbands, guests can reach the designated location via buggies.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services
  

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Arrive at Dolphin Bay OR Atlantis Aquarium at the designated time as per your selected booking
• Begin your dolphin experience with a briefing by the knowledgeable staff.
• Enjoy an educational and interactive session to learn about dolphins and their behaviors.
• Experience the interaction under the guidance of experienced trainers.
• After your dolphin interaction, explore the rest of Atlantis, The Palm.
• Enjoy some relaxation time at the beach or by the poolside.