• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Park admission ticket as per selected option.
• Services provided as per the booked transfers: ticket-only, sharing or private.

      NOTE: Please check Option wise inclusions for every product before booking

• Enter all pools and attractions feet first for safety; diving is not permitted.
• Sharing transfers can be arranged from a centrally located Dubai Hotel/Residence only.
• Additional surcharge for pick-up from areas other than centrally located Dubai Hotels/Residences.
• No outside food, beverages, or alcohol allowed into Aquaventure.

• Enjoy complimentary amenities such as free aqua socks, free WiFi, beach access, and a play area. 

• Timing on sharing transfers may be adjusted by 30 to 60 minutes based on traffic conditions and location.
• Children must be accompanied by an adult at all times.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.
  

Atlantis Aquaventure Update

• Get the Aquaband+ App before your visit. Click here for details.
• Enjoy benefits like a park map, ride updates, friend locator, and easy payments.

Note: Note: Please note that the Lost World Aquarium will close early at 5:00 PM on Wednesday, 12 November 2025.

Additional Information:

1. This announcement will be displayed on the Aquaventure World website and on in-park screens.
   
2. Guests with dated tickets may request rescheduling or cancellation.
3. For assistance with open-dated tickets, please contact us directly.

These terms and conditions form the legal basis for Rayna Tours' international visa services. By submitting your visa application through www.raynatours.com, you give your irrevocable consent to access our website and book our visa packages in line with and as per the following terms, which comprise the entire agreement between you (customer, client or applicant) and Rayna Tours LLC. So, we request you to read and carefully comprehend all the requirements and restraints stipulated herein, before you choose Rayna Tours LLC for international visa services.  

1. Scope & Procedures 

Rayna Tours provides all individuals (mainly UAE residents), except for Qatar & Azerbaijan nationals, who wish to travel to a foreign country with professional visa services. In this capacity, our specialist visa consultants accurately help clients to choose the most appropriate visa package, handle all documentation, and submit application on their behalf at the respective country's consulate, thus ensuring the approval of visa in a timely manner. 

However, Rayna Tours shall not be held liable if a consulate or embassy makes a delay or fail to approve the visa for any reason that includes but not limited to: 

• Incomplete application forms 
• Error or omission of information  
• Missing or ambiguity of valid supporting documents 
• Non-booking of airline tickets 

All or any expense suffered by the client due to the above mentioned shall not be the responsibility of Rayna Tours. Upon your request, Rayna Tours LLC can book air tickets as part of visa services. Unless otherwise it's not a requisite specified by a consulate, it's always advisable to purchase airline tickets and book hotel accommodation upon the approval of your visa. Further, we suggest you to check with airlines for further information, if you need to make a booking of transit flight for your intended journey, as transit visa policies vary depending on your nationality and the country you intend to visit.  

2. Documentation 

• Prior to traveling, you must make sure that you've obtained all documents necessitated by the issuing authority to gain smooth entry to the destination you plan to visit. Most countries require that your passport carry at least six months validity from the date you plan to leave the country.
• For the processing of your visa application, make sure that you send your passport and all other relevant details within the specified timescale. By sending us your vital documents, you approve to abide by all requirements and explicitly agree that Rayna Tours LLC shall hand over these documents to you only after the completion of visa procedures by the issuing authority.
• Embassies mostly provide appointments on first come basis. Appointments may change if we do not receive all your relevant documents.
• Upon the completion of all procedures, Rayna Tours LLC exercises reasonable care and diligence in returning all your vital documents including appointment letter, flight voucher, hotel voucher and travel insurance. It is your responsibility to acknowledge its receipt via email. No further changes shall be accepted in the event we do not receive your email on the same day itself. Moreover, additional charges apply for any change.
• Once you are in receipt of the visa, make sure that you notify us via email the same day itself, along with any discrepancy identified in your documentation. This is extremely important, as failing to do so shall be deemed as the acceptance of visa in the correct manner. Apparently, Rayna Tours LLC shall accept no liability caused due to any delay from your side.
• It is your responsibility to notify us in advance regarding any additional requirement or changes in your travel plan. We do not accept any liability in connection with your inability or failure to comply with any such requirement.

3. Fee & Payment Mode 

In order to avail of our visa services, you shall pay a processing fee as specified by the issuing authority, apart from all related service charges. When it comes to payment mode, it can be done through a valid credit card, debit card or online bank transfer while ensuring that your payment will be processed and billed on immediate basis. Please be informed that this processing fee, along with visa application requisites, is subject to change without any prior notice. 

4. Processing Time 

The visa processing time varies from country to country. All visa application processing time (including urgent services) specified by Rayna Tours LLC are only estimates, construed in accordance with our several years of experience dealing with major consulates and embassies. The processing time usually begins the next day of receiving your visa application and excludes all or any public holidays. Immigration working days are from Sunday through Thursday. Besides UAE and their respective national holidays, an embassy or consulate may be closed without any prior notice. In fact, in no event, should Rayna Tours LLC be held responsible for the delayed approval of your visa. 

5. Approval and Rejection of Visas 

Once we submit your visa application, all evaluations associated with it are conducted by the respective consulate or embassy. Apparently, the grant or denial of your visa is at the sole discretion of the issuing authority, and Rayna Tours LLC possesses no legal capacity to provide assurance of your visa approval. 

6. Policies on Cancellation & Refund 

• Following the opening of your visa file and submission of your visa application, all payment made to the consulate or embassy on your behalf is non-refundable, no matter your visa is approved or not. The processing fee is refundable only if you choose to cancel the service prior to forwarding your visa application to the issuing authority. In such cases, you may be entitled for a partial refund equivalent to not more than 50% of the fee, as the refund does not cover any administration, service or banking charges. 

• After the submission of your visa application, Rayna Tours LLC shall not be held responsible for any loss or refund in the event of any sudden change in visa policies by the Embassy or Consulate. 

• In order to cancel your visa application, log into your Rayna account and click 'Cancel' or 'Delete' option. Furthermore, in any event, we shall not recompense credit card payment of more than one month old, but instead offers a service credit which can be used for any upcoming visa application however made through Rayna Tours LLC only.

• The information on visa packages, pricing, and other details listed on the website are subject to alterations or amendments without any prior notice. We, therefore, request our clients and other interested parties to visit our website from time to time and review our terms and conditions' most up-to-date version.

7. Privacy Policy

Click here to view the Privacy Policy in connection with our privacy practices for international visa services.

8. Use of Intellectual Property

All text, information, images and content contained in this website are sole proprietary to Rayna Tours LLC and protected by copyright laws. We, therefore, hold the complete authority to stop the access to all or any part of the website at any time, without any intimation, to resolve technical issues or for any other purposes.

The users or visitors may view the information provided on the website. Nevertheless, it is strictly prohibited to use the content or other materials displayed on the website for any such act as copying, publishing, altering, re-posting or selling. Moreover, any illegal use of logo, trademark or company name may subject the user to penalties.

Rayna Tours LLC is not liable for the information or materials of any other web pages linked to Raynatours.com. In fact, clicking the links of other web pages should be done at your own risk. 

9. Applicable Law & Language

The UAE Law is the applicable law, which exclusively governs everything associated with this Terms and Conditions. Both parties irrevocably accept that federal courts of the UAE (United Arab Emirates) will be the exclusive jurisdiction to resolve any dispute or disagreement emanating from visa services provided by Rayna Tours LLC.

Every correspondence or notice concerning the use of our system must be in writing in the English Language only. Accordingly, Rayna Tours LLC is not responsible for any error or spelling mistakes in any document provided in any other language other than English.

10. Indemnify

By making a reservation with Rayna Tours LLC, the user agrees to indemnify Rayna Tours LLC in opposition to any damage, expense or losses as a result of:

• Encroachment of Rayna Tours' Terms and Conditions
• Fraudulent act by the client or his representatives or employees
• Action, claim or proceeding by a third party in opposition to Rayna Tours LLC due to the breaches or misrepresentations from the client's side

11. Disclaimer

Rayna Tours LLC, its contractors, partners or suppliers do not represent that the materials provided on this website is perfect, comprehensive, or up to date. While it is true that we make constant effort to ensure the accurateness of its content, the website may contain certain imprecision and errors. We disclaim all warranties pertaining to the visa information, software, and service packages listed on this website. This covers every implied and express contract of non-encroachment and merchantability.

Rayna Tours LLC does not guarantee that the products or service packages made available through this website is free of any mistake or virus and would fulfill your needs. Nevertheless, by employing the latest technological innovations, we strive to assure you of a safe and unperturbed booking experience with us.

12. Complaints

If you have any complaint or query related to our visa services, you can communicate forthwith to our team on our toll free number: 80072962. Once you submit your application through Rayna Tours LLC, you agree that you shall not post any complaint or negative remark with regard to delay or rejection of visa by the issuing authority or by any other means on any of our social media pages, online or offline, without the prior written permission of Rayna Tours LLC.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Arrival at Atlantis Aquaventure Waterpark
• Get changed into your swimwear and store your belongings in the provided lockers.
• Begin exploring the waterpark.
• Start with the Tower of Poseidon, which features several thrilling water slides and the signature Leap of Faith slide.
• Head over to the Tower of Neptune and experience more exciting slides and rides, such as the Shark Attack and the Zoomerango.
• Take a relaxing ride along the lazy river or visit the wave pool for some fun in the sun.
• As the day comes to a close, take some final rides or relax by the beach.
• Watch the sunset over the Arabian Gulf.