• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Pick up from Dubai Airport and Drop off at Abu Dhabi (If option selected)
• Transfers in a well-maintained air-conditioned vehicle.
• Pick up from Abu Dubai and Drop off at the Dubai Airport (If option selected)

Note: Please check Option wise inclusions for every product before booking

• Please carry a valid Id/Passport along with you during the transfer.
• Please arrive 30 mins prior to the pick up time.
• Your service will be executed according to your Booking selection. You can select both the options if you wish to avail a 2-way transfer (Pick up & Drop off)
• Kindly schedule your transfers keeping in mind the traffic conditions and your flight timings
• Kindly provide detailed information about your flight timings to ensure a smooth pickup or drop-off.
• There will be no refund for unused or partially used services.
• Oversized and excess baggage is subject to the availability of storage space.
• If guests fail to report within the given time it will be a NO Show and there will be no Rescheduling or Refund for it.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.
  

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Individuals under 3 years will be considered as infant and entry will be free of cost.
• Individuals aged from 3 to 10 years will be considered as child and charged child rate.
• Individuals above age 10 will be considered as an adult and charged adult rate.

• Upon your arrival at Dubai International Airport, proceed through immigration and collect your luggage.
• Look for a representative holding a sign with your name. They will assist you with your luggage and guide you to the designated pick-up point.
• Board a well-maintained air-conditioned vehicle for your transfer from Dubai to Abu Dhabi. The vehicle will be comfortable and equipped to ensure a pleasant journey.
• The driver will depart from Dubai and take the most convenient route to Abu Dhabi. The duration of the journey will depend on traffic conditions and the specific location of your drop-off in Abu Dhabi.
• Enjoy the scenic views along the way as you travel between the two cities. The driver will ensure a safe and smooth ride, allowing you to relax and take in the surroundings.
• Upon reaching Abu Dhabi, the driver will drop you off at your designated location, which could be your hotel, residence, or any other preferred destination within Abu Dhabi city limits.

If you have selected the option for a return transfer from Abu Dhabi to Dubai

• At the agreed-upon time, the driver will pick you up from your designated location in Abu Dhabi. 
• Board the air-conditioned vehicle for your return journey from Abu Dhabi to Dubai. The driver will take the most suitable route based on traffic conditions and your drop-off location in Dubai.
• Upon reaching Dubai, the driver will drop you off at Dubai International Airport, allowing you to catch your flight or continue with your travel plans.