• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• We offer a reliable and efficient transfer service from your hotel or accommodation to the Abu Dhabi International Airport (AUH)
• Our well-maintained vehicles are equipped with air conditioning to ensure your comfort throughout the journey.
• You will be accompanied by a professional driver who will prioritize your safety and provide a smooth and hassle-free transfer experience.
  

Note: Please check Option wise inclusions for every product before booking

• This is a one-way private transfer service and is only provided for locations within Abu Dhabi
• Please ensure that you carry a valid ID proof or passport with you during the transfer.
• Kindly note that the availability of storage space will determine the acceptance of oversized or excess baggage.
• To facilitate a smooth transfer, please provide us with detailed information regarding the pick-up and drop-off location and time.
• In the event that guests do not report within the specified time, it will be considered a NO Show, and there will be no option for rescheduling or refund.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.
  

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

• Individuals under 3 years will be considered as infant and entry will be free of cost.
• Individuals aged from 3 to 10 years will be considered as child and charged child rate.
• Individuals above age 10 will be considered as an adult and charged adult rate.

• Your transfer service will consist of a pick-up at your desired location within the set perimeter of Abu Dhabi.
• The transfer service will pick you up from your hotel or accommodation at the designated time prior to your flight departure. Ensure that you are ready in the lobby or specified meeting point.
• Step into the well-maintained vehicle that is equipped with air conditioning to ensure a comfortable journey to Abu Dhabi International Airport (AUH). The vehicle will be spacious enough to accommodate you and your luggage.
• Meet your professional driver who will prioritize your safety and provide a smooth and hassle-free transfer experience. They will be knowledgeable about the best routes to the airport and can offer any necessary assistance or information along the way.
• Relax and enjoy the ride as you are driven from your hotel to Abu Dhabi International Airport. The driver will navigate through the city and ensure you arrive at the airport in a timely manner.
• Upon arrival at the airport, the driver will assist you with unloading your luggage and direct you to the appropriate terminal. They will ensure that you are dropped off at the most convenient point for your airline check-in.
  
• Bid farewell to the driver and proceed to the airport terminal for your departure. Remember to retrieve all your belongings before heading inside.